Terms and Conditions
Dear Guests,
Please read and agree to the rules set forth below.
Responsible Person:
- Please present a MyKad, Identity Card, or Passport at check-in.
- The responsible person listed on the registration will manage any issues that arise during the stay.
Limit / Capacity:
- Umbai Homestay provides 4 bedrooms that can accommodate up to 12 people (8 adults and 4 children).
- Parking is limited to 4 cars (2 in covered parking and 2 in front of the gate). Parking in front of or near neighbors’ houses is not allowed.
- Be considerate of your neighbors and avoid making loud noises, especially at night. All neighbors are families with small children.
Homestay & Neighborhood Management:
- Activities deemed evil are prohibited. Unmarried couples are also prohibited from renting this homestay.
- Respect the religion and culture of the neighborhood, which consists of multi-religious families. Non-halal foods, alcohol, intoxicants, and drugs are strictly prohibited. Any evidence of drug abuse will be reported to the police.
Events / Parties:
- Social gatherings must be conducted in a respectful manner. This is a residential neighborhood, not an entertainment center.
Household Equipment Handling:
- Handle all electrical appliances and toiletries carefully. Guests will be charged for any damage due to negligence.
- Contact the Umbai Homestay Manager or Owner if you need assistance with managing appliances.
Refund Policy:
- Full payment made at check-in is non-refundable, including in cases of early check-out.
- Cancellations within 3 days of check-in will not result in a deposit refund.
Kitchen Use:
- The electronic kitchen / induction stove is not for cooking heavy meals or those with a lot of liquid (e.g., curry). Use only the stainless steel pot provided.
Cleaning Services:
- No daily cleaning service is provided. Ensure cleanliness during your stay and dispose of trash properly.
Pets:
- Pets are not allowed in the homestay, including in covered parking areas.
Trash Disposal:
- Transfer trash to the bin or trash can next to the gate. If these are full, place the trash bag within the fence.
Check-In / Check-Out:
- Check-in is at 2:00 pm and check-out is at 11.00 am. Check-out is “self-checkout,” with a guide provided on the check-out day.
- Be prepared for self-check-in if the owner or representative is unavailable. Steps will be provided on the check-in day or before arrival.